OPEN CONTRACTOR ROLE:
Remote Client experience Manager
This Role Isn’t for Everyone
But It Might Be for You
We’re looking for an Client Experience Manager (also known as Account Manager to us) who doesn’t settle for “good enough.”
If you’re someone who truly cares about building exceptional client relationships, thrives on being organized, and takes pride in delivering excellence every day, keep reading.
This role is not about managing projects or operations—it’s about being the face of Alderaan for our clients, ensuring they feel valued and supported at every touchpoint. You’ll be their trusted partner, advocate, and the person they count on to deliver a seamless, exceptional experience.
If that sounds like something you’d excel at, read the details below carefully.
Your Role:
- Owning the client journey, from check-ins and gifting to proactive communication and relationship-building.
- Partnering with our other team members to ensure clients are thrilled with their experience—without managing deliverables.
- Ensuring 100% on-time and accurate task completion in ClickUp and Slack.
What We Expect From You:
This role requires someone who:
- Loves client interaction and genuinely enjoys making others feel supported and valued.
- Thinks ahead—you don’t wait for problems to arise; you anticipate them.
- Is obsessed with organization and considers missed details unacceptable.
- Is available mid-day Eastern Time Zone and prioritizes communication in Slack like it’s a second language.
- Understands that excellence is the standard, not the exception.
How We’ll Know You’re Crushing It:
- Net Promoter Score (NPS): 9 or higher for your clients.
- Timeliness: 100% of tasks and client communications delivered on time.
- Accuracy: 99% error-free in every detail.
What You Can Expect From Us:
This remote independent contractor position pays $15-$20 per hour, involves 5-8 hours of work per week to start, and you get to:
- Work with a team that demands and celebrates excellence.
- Be part of a mission-driven company that’s changing how agencies thrive.
- Grow professionally in a role that values your voice, ideas, and results.
- Enjoy the flexibility of remote work, while being supported by a culture of collaboration and trust.
Ready to Elevate Your Career?
We’re not looking for someone to “do the job.”
We’re looking for someone who will own it—with passion, precision, and pride.
Apply Below
Be ready to show us how you’ll bring your best to Alderaan.